Privacy Policy
We respect your privacy and are committed to safeguarding your personal information. This privacy policy explains how we collect, use, store, and protect your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
- Personal details (names, contact details, ID numbers, addresses)
- Children’s details (names, school information, grade)
- Financial information (proof of income, payslips, affidavits, invoices)
- Uploaded documents (ID copies, birth certificates, fee statements, supporting evidence)
- Any other information you provide through our forms or correspondence
2. Purpose of Collection
- To assess your eligibility for school fee reduction or debt relief
- To communicate with you about your application
- To process and submit applications to schools or relevant authorities on your behalf
- To comply with legal or regulatory obligations
3. How We Store and Protect Your Data
- Your data is stored securely on encrypted systems with access limited to authorised staff.
- All uploads and communications are protected using industry-standard security measures.
- We will not sell, rent, or share your personal information with any third parties except as required to deliver our services or comply with South African law.
4. Sharing and Disclosure
- Your information will only be shared with schools, governing bodies, or other relevant parties as necessary to process your application.
- We may disclose information if required by law or for legal proceedings.
5. Your Rights
- You have the right to request access to your personal information, correct or update your details, or request deletion where appropriate.
- To exercise these rights, email us at info@schoolfeesa.co.za.
6. Data Retention
- We retain your information only as long as necessary to fulfil our services and legal obligations.
- After your matter is closed, unnecessary documents are securely deleted or destroyed.
7. Changes to This Policy
- This policy may be updated from time to time. The latest version will always be posted here.
8. Contact Us
- If you have any questions about our privacy policy or your personal information, please contact us at info@schoolfeesa.co.za.
Last updated: 2025-09-22
